Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must request a return within 30 days of receiving your order. If the item has been used or is not in its original condition, it may not be eligible for a return. We reserve the right to refuse returns that do not meet these criteria.
How to Initiate a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive your returned item, you can place a new order for the item you want.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include photos of the damage or defect in your email to [email protected]. We will assess the situation and may offer a replacement or refund at our discretion. It is important to report any issues promptly to ensure a satisfactory resolution.
Final Notes
Please keep in mind that our Return and Refund policy is subject to change. We recommend reviewing this policy periodically for any updates. If you have any questions or concerns regarding our policy, feel free to reach out to us via email. We are here to assist you and ensure that your experience with Journey Kits is a positive one.